進階版:道歉信Apologizing | 道歉信英文
發生公司收到客訴、廠商發現訂單有誤等狀況,很多人第一時間的處理方式就是先回一封道歉信,但道歉信要怎麼寫得得宜,才不會把狀況越弄越糟呢?錯誤範例To:[email protected]:Wearesorry.PleasegiveusacallAGAIN(1)DearCindyLiao,Iamverysorryforwhathappened.Itwasunacceptableandwillneverhappenagain.(2)Therepresentativethatyouspokewithdidn’tactuallyhangupthephone.Iwasinformedthathetriedtotransferyourcallbutitmustnothavegonethrough.Ithinkwehadbadreceptionthatday.Youmightalsowanttocheckyourphoneservicep...
發生公司收到客訴、廠商發現訂單有誤等狀況,很多人第一時間的處理方式就是先回一封道歉信,但道歉信要怎麼寫得得宜,才不會把狀況越弄越糟呢?錯誤範例To: [email protected]: We are sorry. Please give us a call AGAIN(1)
Dear Cindy Liao,
I am very sorry for what happened. It was unacceptable and will never happen again. (2)
The representative that you spoke with didn’t actually hang up the phone. I was informed that he tried to transfer your call but it must not have gone through. I think we had bad reception that day. You might also want to check your phone service provider. (3)
Again, I am very sorry for the inconvenience. Please contact customer support if you have any further concerns. (4)
Sincerely,
Ashley W.
錯誤(1)主旨語意不清,且again採用大寫會有大聲吼叫的感覺,信件內容如非必要也不該使用任何大寫拼寫
錯誤(2)完全沒有提到事件核心就先瘋狂道歉
錯誤(3)並未解釋清楚情況,並提供太多不重要的細節,試圖模糊焦點,將錯誤歸咎於對方電話訊號問題
錯誤(4)最後還是沒有解決問題,甚至要對方先採取行動,是十分失禮的結尾
正確範例(A)To: [email protected]: An apology from OO company
Hi Cindy Liao,
I’m sorry a...