一些簡單基本的電話溝通@ smileronald :: 痞客邦 | 總機轉接英文
一些基本的電話溝通說明自己的身分lThisisKen.(我是Ken)lKenspeaking.(完整說法:ThisisKenspeaking.)lThisisPeterJacksoncalling.詢問來電者的身分 lExcuseme,whoisthis?(不好意思,請問您是哪一位)lMayIaskwhoiscalling,please?(請問您是哪一位?)我要找…… lCanIhaveextension321?(可以幫我轉接分機321嗎?)lCouldIspeakto...?(我可以跟~講話嗎?)*MayI或CouldI比較正式。CanI~比較不正式,為親朋好友間用語。IwouldliketospeaktoMr.Wang.(我想找王先生)lIsJackin?(Jack在嗎?)*這是口語用法,完整說法為IsJacki...
一些基本的電話溝通說明自己的身分
lThis is Ken. (我是Ken)
l Ken speaking.(完整說法:This is Ken speaking.)
l This is Peter Jackson calling.
詢問來電者的身分
l Excuse me, who is this?(不好意思,請問您是哪一位)
l May I ask who is calling, please?(請問您是哪一位?)
我要找……
l Can I have extension 321? (可以幫我轉接分機321嗎?)
l Could I speak to...? (我可以跟~講話嗎?)
* May I或Could I比較正式。Can I~ 比較不正式,為親朋好友間用語。
I would like to speak to Mr. Wang.(我想找王先生)
l Is Jack in?(Jack在嗎?)
*這是口語用法,完整說法為 Is Jack in the office?
Is Mary there? (Mary在嗎?)
l Would you connect me to General Affairs Department?
(可以幫我轉接總務部嗎?)
幫忙轉接
l Ill put you through.(我幫您轉接)
put through為片語動詞,表示connect。
I’ll connect you.(我幫您轉接)
I’ll transfer your call to the General Affairs Department.(我幫您把電話轉到總務部)
I’ll connect you to extension 231.(我幫您轉接分機231)
l Can you hold on a moment? Can you hold the line?(請稍候,不要掛斷)