博客來 | 飯店英文書
2.3情境對話—和團體客導遊的應答ConversewithTourGuidesTrack05R:Receptionist櫃檯人員,簡稱R。TG:Tourguide,Mr.Lopez導遊,Lopez先生,簡稱TG。R:Goodevening,GreatSeasonHotel!MayIhelpyou?TG:Hi,I’mLopez,thetourguideofStarTravelAgency.R:HelloMr.Lopez!Greattohearyouagain!WhatcanIdoforyou?TG:Yes.IwanttoconfirmthereservationofaEuropeantravelgroupfromSiena,ItalyonMay16toMay19.Agroupof30people.R:Yes,sir.Pleaseholdonasecond.Checkingthebookingsystem...R:Mr.Lopez,thereservationisfor30people,including8double-b...
2.3情境對話—和團體客導遊的應答Converse with Tour Guides Track 05R: Receptionist櫃檯人員,簡稱R。
TG: Tour guide, Mr. Lopez 導遊,Lopez先生,簡稱TG。
R: Good evening, Great Season Hotel! May I help you?
TG: Hi, I’m Lopez, the tour guide of Star Travel Agency.
R: Hello Mr. Lopez! Great to hear you again! What can I do for you?
TG: Yes. I want to confirm the reservation of a European travel group from Siena, Italy on May 16 to May 19. A group of 30 people.
R: Yes, sir. Please hold on a second.
Checking the booking system...
R: Mr. Lopez, the reservation is for 30 people, including 8 double-bed rooms, 2 family rooms, 1 single-bed room and 2 twin-bed rooms.
TG: Oh, that’s not right. I’ve booked two single-bed rooms and 1 twin-bed room. Could you please check that again?
R: Definitely, sir. Please wait a second to let me check that again.
TG: Sure, please.
R: Sir, I apologize for the mistake. The reservation is amended and the revised copy will b...