辦公室英文:接待人員小撇步 | 接待外國客戶英文
一家公司的接待人員通常是前來到訪客戶所接觸的第一個人,因此客戶對該公司的第一印象及觀感也就取決於接待人員的服務態度和溝通能力。今天,Funday小編要帶大家學習在兩種情境下,接待人員如何與來訪客戶應對和溝通。 Julie:Hello,Dr.Johnson’soffice.Juliespeaking.MayIhelpyou?Carol:Hi,isDr.Johnsonin?Julie:1.Yes,heis.I’lltransferyourcall.Justamoment.2.He’sactuallyinameetingrightnow.CouldItakeyournameandphonenumberandhavehimcallyouback?3.He’sjustbusyatthemoment.CouldItakeamessage?Carol:2.Sure.Thatwouldbefine....
一家公司的接待人員通常是前來到訪客戶所接觸的第一個人,因此客戶對該公司的第一印象及觀感也就取決於接待人員的服務態度和溝通能力。今天,Funday小編要帶大家學習在兩種情境下,接待人員如何與來訪客戶應對和溝通。
Julie: Hello, Dr. Johnson’s office. Julie speaking. May I help you?
Carol: Hi, is Dr. Johnson in?
Julie:
1. Yes, he is. I’ll transfer your call. Just a moment.
2. He’s actually in a meeting right now. Could I take your name and phone number and have him call you back?
3. He’s just busy at the moment. Could I take a message?
Carol:
2. Sure. That would be fine. My name is Carol Stone and my number is 1234-5678.
3. Sure, could you let him know that I have to cancel my meeting with him on Friday. My name is Carol Stone.
Julie:
2. Okay. I’ll have him call you back after his meeting.
3. All right, I’ll let him know that. Is there anything else I can help you with?
Carol:
1. 2. Thanks a lot.
3. No, that’s it. Thanks.
Julie: You are welcome. ...