FAQ | Genting casino Malaysia
HowcanIbeentitledtoacomplimentaryroomnightstayformybirthday,orotherpromotions?ThecomplimentaryroompromotionsofferedtoGentingRewardsCardmembersarebasedonselectioncriteriathatareautomaticallysetbythemembershipsystem.QualifiedmemberswillbenotifiedviaSMSorE-News.Weencouragememberstoflashtheircardsatgamingtables,slotmachines,andfood&beverageoutletsinordertoearnGentingPoints,asthiswillallowtheManagementtoextendtheappropriateinvitationstomembers.Isitpossibletoextendthevalidityofcomplimentaryroo...
How can I be entitled to a complimentary room night stay for my birthday, or other promotions?
The complimentary room promotions offered to Genting Rewards Card members are based on selection criteria that are automatically set by the membership system. Qualified members will be notified via SMS or E-News.
We encourage members to flash their cards at gaming tables, slot machines, and food & beverage outlets in order to earn Genting Points, as this will allow the Management to extend the appropriate invitations to members.
Is it possible to extend the validity of complimentary rooms, change hotel room entitlements, and/or upgrade the hotel room type?
No. The complimentary room is not extendable or exchangeable. Kindly utilise the complimentary room within the specified period.
What is the objective of awarding the complimentary rooms?
Complimentary rooms are meant to reward Genting Rewards Card members in conjunct...