英文櫃台工作職缺工作機會-找工作就上1111人力銀行 | 行政櫃檯英文
UnaBiz-ServiceDeskAgent優納比科技股份有限公司台北市內湖區面議(經常性薪資4萬/月含以上)[3][2]通勤費:來回約56元/日1.Operationalprocedures:-Bethesinglepointofcontactforservicequeries(viaphonecalls,emailsortickets)fromoperators,partnersandcustomers.-Ensurequalityandefficientexecutionforallprocedureslinkedtotriage,troubleshooting,escalation,resolutionandadministrationofalltypesofservicequeries,withintheSLAcommitments.-Workincollaborationwithallinternalteamsfortimelyresolutionofthequeries.-Gathe...
UnaBiz - Service Desk Agent優納比科技股份有限公司台北市內湖區面議(經常性薪資4萬/月含以上)
[3][2]通勤費:來回約 56 元/日
1. Operational procedures: - Be the single point of contact for service queries (via phone calls, emails or tickets) from operators, partners and customers. - Ensure quality and efficient execution for all procedures linked to triage, troubleshooting, escalation, resolution and administration of all types of service queries, within the SLA commitments. - Work in collaboration with all internal teams for timely resolution of the queries. - Gather and report indicators (Quality management steering, KPIs,…) on such procedures. - Continuously improve operational procedures according to strategic priorities, quality and cost objectives. 2. Knowledge management: - Actively contribute to the knowledge management database population, by creating, editing and updating knowledge or procedure articles. - Drive quality and completeness of the documentation...