When you can't reset your Microsoft account password | Microsoft account password reset
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WerecommendfollowingthestepsinthisordertoassistyouwithresettingyourMicrosoftaccountpassword. Ifyoucouldntresetyourpassword IfyouwerentsuccessfulwithStep1:ResetaforgottenMicrosoftaccountpassword[1] itcouldbebecauseyounolongerhaveaccesstoyoursecuritycontactinfoorbecausewhenyoucreatedyouraccountyouneversetupan identificationrecoveryandverificationalternative. Beforemovingontothenextsection: Step3: FillouttheMicrosoftaccountrecoveryform[2],besuretoreadthroughandtry thetipsb...
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We recommend following the steps in this order to assist you with resetting your Microsoft account password.
If you couldnt reset your passwordIf you werent successful with Step 1: Reset a forgotten Microsoft account password[1] it could be because you no longer have access to your security contact info or because when you created your account you never set up an identification recovery and verification alternative.
Before moving on to the next section: Step 3: Fill out the Microsoft account recovery form[2], be sure to read through and try the tips below.
Check for incorrect account or password entriesTry signing in again and make sure you’re entering the password correctly. Remember passwords are case sensitive. Check that all caps aren’t on and make sure there arent any other typos in yo...